Virgin Cancellation The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. i.e. Give us feedback and tell us how we did Read more. Tour, travel industry, broker, insurance replacement, complimentary and other discounted rentals do not qualify for mileage rewards. If you would like to make a booking for a smaller group of 25 people or less, please call our By continuing to browse the site you are agreeing to our use of cookies. Under the Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking. 9am - 6pm. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. 7.6. Your contract will be with Virgin Holidays Limited,(trading as Virgin Atlantic Holidays), registered company number 01873815, with registered address at Company Secretariat - The VHQ, Fleming Way, Crawley, West Sussex, United Kingdom, RH10 9DF; a member of ABTA with membership number V2043 and ATOL holder number 2358. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. Privacy policy | 3rd party taxes, fees and charges collected with the fare, and shown on the ticket will also be refunded. Often passengers holding confirmed reservations and flexible tickets change their plans or don't turn up. In order to do this, we try to provide you with as much information as possible about the policies and procedures that may affect your travel including: Booking policies and mistakes If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we reserve the right to inform you of this. Your insurance premium is non-refundable. Furthermore, according to the issuers customer service, not every applicant gets the same benefits. You will only be able to change or cancel your flight if you have not checked-in online. Rentals on consecutive days without a flight in between will be considered one rental. Flexible no change fees policy | Virgin Atlantic Please also see clause 11.1 (Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019). The car must be rented in the members name to earn mileage and only one Flying Club member per car rental will be credited with points. Virgin Atlantic was founded in the mid-1980s by legendary entrepreneur Richard Branson. With more than 2,200 locations in over 105 countries, and the largest premium car fleet in the world, SIXT will have the perfect vehicle for you no matter where you are traveling to. Terms and conditions | Virgin Atlantic You shall abide by all additional copyright notices, information, or restrictions contained in any Content accessed through this Web Site. Book your Virgin Atlantic flights for departures in 2022and get a car included. A full and valid passport is required for destinations we feature (including for children) and visas (transit, business, tourist or otherwise) may be required for some destinations - and depending on the passport you hold. Resort credits provided or offered by hotels do not form part of your package holiday or Contract with us. If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. Bookings made by credit card or debit card no longer incur a fee. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements. This will likely include specific requirements regarding personal protective equipment including but not limited to, the wearing of face-masks by guests/ consumers and staff members, social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. Canadian tariffs. If your flights are cancelled please refer to our flight disruptions page for more information, or refer to your Terms and conditions | Assisting In the event of a minor change, we shall not be liable to pay you any compensation. Access and Availability of Service and Links. Conditions of carriage Read more. Please remember when searching for your holiday to add an additional night, as we operate an overnight service on our outbound flight. These amendments can only be made by calling our Customer Service Centre. Total peace of mind:Choose from a wide choice of fleet with a company you can trust. After departure no refunds will be made on any unused or part-used components of your holiday (e.g. (ii) If you fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday. The latest flight timings will be shown on your tickets which you will receive electronically approx. Pregnant women may be required to provide medical documentation confirming fitness to travel. WebVirgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. You shall have no rights to the proprietary software and related documentation, or any enhancements or modifications thereto, provided to you in order to access this Web Site ("Access Software"). What visas and documentation do I need to take on trip? Please note: special conditions apply for travel to the USA, and all travellers must have individual machine readable passports. In some cases, where we arent able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). Follow the link for more information on our overbooking policies. The following rates are excluded from mileage collection: Wholesaler rates, US Army, leasing, SIXTI, trucks, ADAC, long term rentals, Deutsche Telekom, EADS, Capgemini, Infineon Technologies AG, Saint-Gobain, REWE, SAP, IDS Scheer, accident substitute cars, and certain special Internet offers. We are happy to advise and assist you in choosing a suitable holiday. All materials published on this Web Site (including, but not limited to articles, features, photographs, images, illustrations, audio clips and video clips, also known as the "Content") are protected by copyright, trademarks or other intellectual property rights and are owned or controlled by Virgin Atlantic Holidays, or the party credited as the provider of the Content. You may not sub-licence, assign or transfer any licences granted by Virgin Atlantic Holidays, and any attempt at such sub-licence, assignment or transfer shall be null and void. Head over to theSIXT website for more information. To finalise the amendment, one of our customer advisors will phone you. Virgin Atlantic Overview. Virgin Atlantic help centre | Virgin Atlantic We will not accept responsibility for services or facilities which do not form part of our Contract with you,for example, any excursion of whatsoever nature you book now via any of our websites, our concierge services or via our website links to third parties (Excursions) that are not specifically and expressly stated to form a part of our contract with you or that you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you. By continuing to browse the site you are agreeing to our use of cookies. 1.5. Cancel options - Virgin Atlantic 2. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, (or your credit card issuer where applicable). Collision Damage Waiver (Cover for damage to the hire car) Extended Protection (Extended third party cover up to $1million) Uninsured Motorist protection. Please note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company. In this event we will contact passengers who have booked with us directly, either via our website or our own Customer Service Centre using the mobile telephone number and/or e mail address given to us at the time the booking was made. Virgin Atlantic Flying Club Loyalty Program There's no expiry date to use your Virgin Atlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. If a cancellation brings the total number of people in the booking below the minimum number required to qualify for any discount in price or a concession for any accompanying adults, the total price and concessions may be adjusted accordingly. We also reserve the right to carry out random checks in order to minimise credit or debit card fraud. WebTo book and pay for your chauffeur driven car we'll need: The full address of where you would like us to pick you up and/or drop you off when travelling to and from the airport The full names of all adult passengers along with their contact numbers and email addresses Cancellations and amendments made to bookin g You have the right to cancel your booking with Virgin Holidays Ltd at any point, however cancellation charges may apply. Such charges will be advised at the time of booking. By making your booking with Virgin Holidays Ltd you are accepting such charges. In the event that you fail to pay for your holiday by the balance due date, your holiday including your Disney Park tickets will be cancelled in accordance with these Booking Conditions and may not be refunded. All cancellation charges become payable by you immediately upon confirmation of the cancellation, in accordance with clause 9.1. In addition to the relevant embassies and/or consulates, information can also be found on the following websites: FCDO (https://www.gov.uk/foreign-travel-advice), NaTHNaC (https://travelhealthpro.org.uk/), Brexit (https://www.gov.uk/visit-eu-switzerland-norway-iceland-liechtenstein), GHIC: (https://www.gov.uk/global-health-insurance-card). It is your responsibility to ensure sufficient funds or credit are available to cover the amount required by the Supplier. Allowing reservations to be held or cancelled without penalty for 24 hours 5. Delivering baggage on time 4. 14.1 If youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. Local Excursions/Activities/Events/ Resort Credits. 7.5. Delays and disruptions are a frustrating but sometimes inevitable part of air travel. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. 3. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. 1.3 After we receive your booking and all appropriate payments and, if the arrangements you wish to book are available, we will confirm your booking to you and issue a confirmation invoice. Explore our destinations and holiday types and save your faves to your very own Wishlist. We will consider at our discretion an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. In relation to the price of packages, we will absorb, and you will not be charged for any increase equivalent to up to 2% of the price of your total travel arrangements, which excludes insurance premiums and any amendment charges. If the carrier operating your flight is not Virgin Atlantic, please contact that carrier for further details of their Conditions of Carriage. 5.4. * In some instances, your deposit may represent more than 30% of your booking, in which case whichever is the higher between the deposit you have paid and the % indicated in the table above, shall be charged. Voucher terms and Full terms and conditions can be foundhere. Book a Flight + Hotel | Flight & Hotel Packages | Virgin Atlantic Any such changes shall not be deemed to be an alteration of the price, or a significant change, pursuant to Regulation 10 and/or Regulation 11 of the Package Travel and Linked Travel Arrangements Regulations 2018, because your booking was only provisional and not yet confirmed by us. However, you should always verify the information before acting on it, by calling our Telesales Department or your local travel agent. Log in to Manage my booking where you can message us about your options or you can give us a call. This page helps you understand the level of service you can expect from us at all times. Please ask us to confirm what protection may apply to your booking. You will find an Avis rental station in nearly every major city and airport throughout the world with a large range of vehicles to suit your needs. If your complaint is not resolved whilst you are on holiday, you must provide us with formal notice of your complaint, giving your booking reference and all other relevant information: (i) by email to feedback.backhome@virginholidays.com; or (ii) by post to Customer Relations Department at Virgin Holidays Limited, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. Canadian tariffs. Flight disruption policy Read more. 4.1. Rentals on consecutive days without a flight in between will be considered one rental. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. You must check the current price and all other details relating to the travel arrangements that you wish to book before you make a booking with us. Virgin Atlantics Award Redeposit Policy Award Redeposit Fees Vary By Airline British Airways has a Generous Redeposit Policy For a long time, its been no secret that with British Airways, the fee to cancel and redeposit an Avios award ticket is $55 but you can pay less than that on a flight with low taxes and fees. The Hertz car rental service is available at every Virgin Atlantic destination plus many others around the globe. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. For more information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018: https://www.legislation.gov.uk/uksi/2018/634/contents/made, Virgin Atlantic Holidays Website Conditions. Bear in mind you may have to wait longer than expected. Car Rental Partners | Flying Club | Virgin Atlantic For full details of what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy in accordance with the UK GDPR, please see our Privacy Policy at https://www.virginholidays.co.uk/important/privacy-statement . You are strongly recommended to review any travel warnings, prohibitions, announcements or advisories issued or updated by The Foreign, Commonwealth and Development Office Travel Advice Unit at www.gov.uk/travelaware prior to booking your international travel arrangements and regularly prior to departure. On very rare occasions unforeseen events may cause a lengthy onboard delay either before take off or after landing. Travellers will receive all essential information about the package before concluding the package travel contract. Customer service plan | Policies | Virgin Atlantic help centre More information is availablehere. Some cruise lines also allow this daily charge to be pre-paid at the time of booking which can be cheaper than paying onboard. In this event, your provisional booking will cease to exist and we will refund the deposit that you paid to us. Show your Flying Club membership card on collection of the car. Terms and conditions | Please visit this page to keep up to date with the Governments travel advice on returning to the UK, and to register for email alerts. In some cases, any changes made may mean you having to pay for the cancelled arrangements and purchasing new ones at full cost. Drivers between 21 and 24 If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. We have taken out insolvency protection with the financial protection entity The Air Travel Organisers Licensing (ATOL) You can contact The Air Travel Organisers Licensing (ATOL) scheme Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.ukif services are denied because of our, Virgin Atlantic Holidays insolvency. If this applies to your booking, we will tell you at time that you make a booking enquiry with us and will issue a provisional invoice setting out the provisional costs and details of your provisional booking, for which we will take a refundable deposit from you. 12.5 Pursuant to clauses 12.2, 12.3 and 12.4 above, our liability to you will immediately cease and you and the members of your booking will be required to leave your accommodation or other service immediately. Bookings made by credit card or debit card no longer incur a fee. For passengers who booked through a travel agent or tour operator, we will send the notification message directly to the agent/operator via our reservations system. Pursuant to clause 17 above, we do not accept liability for any items or experiences including excursions, activities or events booked using resort credits. WebI requested a refund from Virgin over the phone yesterday for my trip booked for 25th April (flights only with Virgin Atlantic, but I had to speak to Virgin Holidays about it for some reason). For further assistance, please call the Virgin Atlantic Holidays Special Assistance Department on 0844 557 3998 or email special.assistance@virginholidays.com. In the US and Canada, earn 1000points per rental and experience choice of vehicle at more than 60 airport locations. Opening hours Monday to Friday. You must inform us if you or any other member of your party is pregnant or becomes pregnant prior to travel. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. The exclusions and limitations contained in these Terms and Conditions apply only to the extent permitted by law. Virgin Where necessary and appropriate overnight accommodation and meals will be provided until the next available flight departs. This will be a provisional booking only and there will not be a Contract between us until you accept any changes that may be applicable to your provisional booking, in accordance with clause 1.7 below. Virgin Atlantic policies | Virgin Atlantic help centre Your rights to a refund and/or compensation from us are set out in these Booking Conditions. 7.3. Were a brand thats recognised as a worldwide leader in the car rental industry. If you are travelling on a flight operated by Delta Air Lines, you can manage your flight by going Earn Points on the total Pay Now car hire booking rates During the promotional period of 12:01AM AEST on 11 August 2022 to 11:59PM AEST on 31 March 2023 (Offer Period), Velocity members will earn Velocity Points at the applicable base earn rate for the full listed purchase price of their Pay Now car rental bookings booked via In the meantime check out our FAQs to see if this can help answer any immediate questions. Skip the queues and the rental formalities. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. Such events include, without limitation: war or threat of war; riot; civil unrest/strife; hostilities; political unrest; health risks; infectious diseases; epidemics and pandemics and government measures to combat such outbreaks; the act of any government or other national or local authority or the act of any airport, port or river authorities; industrial dispute; sanctions; lock closure; natural or other disaster (including, without limitation, chemical or biological); nuclear incident; terrorist activity and/or its consequences or the threat of such activity; adverse weather conditions; closure of airports; fire; volcanic eruption; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and unforeseeable technical problems with transportation, airport, port or airspace closure, restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; Sargassum Seaweed (or similar); consequences of Brexit; and all similar events outside our or the concerned suppliers control. have to do this within 14 days of the voucher being issued or it is locked as a voucher (trap 3) Occasionally we have to make changes to your booking and it is a term of your Contract with us that we are able to make changes to any aspect of your booking at any time. 10.9. WebIt is suitable for children (both able bodied and disabled) between 2 and 4 years old, weighing between 22lb - 44lb (10-20kg), whose height is 40 (100cm) or less and who can sit upright in their own aircraft seat. 20.2. Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent. You may not otherwise copy, distribute, modify, reverse engineer, or create derivative works from Access Software. Passports: (https://www.gov.uk/apply-renew-passport); https://www.gov.uk/browse/abroad/passports and https://www.gov.uk/browse/citizenship/passports. You must ensure that you reserve your Theme Park Days with your Disney Park Ticket to secure your days at the Disney Parks as soon as possible after receipt. Where this event occurs within 14 days of your departure date, you must contact us as soon as possible to discuss your options, as you may not be able to travel as planned. 8.4. The card is on the Mastercard network, which means that it can offer this benefit. Any further changes may be treated as a cancellation by you and result in cancellation charges being applied. Or call UK 0844 249 0107 USA +1 (877) 868 2755. If your baggage doesnt arrive on the belt it is absolutely essential that you make contact with one of our airport staff or representatives and file a report (sometimes called a Property Irregularity Report or PIR) before you leave the airport. Likewise if during the booking process our system causes you to make and pay for a duplicate flight, we will issue a full refund of the duplicate flight without any charge, providing you tell us within 24 hours of the booking being made and subsequently provide us with your credit or debit card statement. WebThe discount will automatically apply when car hire with the correct criteria is added to a flight plus car booking. You should be aware that some Suppliers (e.g. Carriage of passengers and baggage on flights operated by Virgin Atlantic is subject to theConditions of Carriage. You should be aware that any amendment costs or fees could also increase the closer to the departure date that changes are made. WebI want to cancel the car hire or any other 'extras' off my booking. Your Virgin Points will be added to your account up to 10 working days after the rental has taken place. If we havent notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. You must ensure you have adequate travel insurance which covers these costs for you. Founded in 1912, SIXT is a family-owned company that keeps services constantly evolving and also simplifying to allow customers to keep their freedom of movement wherever they are. This applies to every passenger so when you are making your booking either through a travel agent or direct with us via our website or Customer Service Centre it's a good idea to have all the passports with you. But ATOL protection does not apply to all holiday and travel services listed on this website. New Jeffrey Epstein Documentary 2021, Articles V
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