by Salesforce Actual Free Exam A. Web-to-Case C. Create a report using the Case snapshot report type Multiple Monitors Components What solution should a consultant recommend to meet this requirement? Which two recommended techniques should be utilized? Set up Milestones. Each case could require an associated Return Materials Authorization (RMA) and/or Field Service Request (FSR). Universal containers would like to implement a solution to hold service reps accountable to customer While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. D. Create a Visualforce page that retrieves payment information via a Web Service call-out, D. Create a Visualforce page that retrieves payment information via a Web Service call-out, UC is initiating a program to improve customer satisfaction. Developers can embed API calls and processes on web pages to automate call handling processes. Which two actions will Universal Containers be able to perform during this window? What should be considered when designing the contact center? Global Actions needs on the publisher layout. The Chat Transcript and Case are transferred. Salesforce Service-Cloud-Consultant Dumps B. Verify that users are assigned the Chat user profile. A. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future. Etter litt underskelser kan du finne ut om kosmetisk kirurgi er for deg eller ikke. should they use? answer choices Territory Management and Teams What should a System Administrator define to implement this requirement? Which configuration option should be verified? Which two advantages does Salesforce provide with the OpenCTI framework? Create an FAQ article type and enable the submit articles feature on the case close page layout. D. On the Highlights Panel of a Primary tab, A. B. 3.A Case Assignment Rule to associate the Case Team What should a consultant recommend to address this problem? The marketing team is asked to provide branding and messaging for email templates to be used throughout the customer support process. Accounts, contacts, cases, users WebUniversal Containers wants internal support requests to be directed to any of the IT representatives. Which approach should a consultant implement? Choose 2 answers, Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. This notifies contacts when a case comment has been modified or added to a case. The specific Quick Action must be added to the Case Feed. A. D. Make knowledge base articles and community answers accessible on its website. Which solution should a consultant Number of leads created Which reporting solution should the Consultant recommend? Create case teams to help groups of people work together to solve cases. Du br vurdere flgende nr du vurderer en mageplastikk. Allow agents to create Knowledge articles when closing a case. Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A. On-demand email to case Both Service Reps can chat with the Customer. C. Install CTI adapter using open CTI 2.The Support Representative uses the Send Email Action on the Case Feed. B. There are two correct C. Ask contact center managers to review data each quarter to possibly delete. Which feature should a consultant recommend? A. Workflow rule A. Report displays # of articles associated to data categories during past 2 months A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases such as, password resets and order inquiries. A Service Representative transfers a Live Agent Chat to another Representative. D. Omni channel routing, The Service Manager at Universal Containers is concerned that users will NOT be able to manage cases in the Service Console efficiently and reduce clicks. C. Enable social profile and add assignment rules to the case object Which three metrics should the contact center manager analyze? Streamline the agent interface. Number of closed cases on first call D . Choose 2 answers. Choose 2 C. Assign users a sharing rule with access to the service console app (choose 2) Snakk med forsikringsselskapet direkte om betaling for prosedyren for plastisk kirurgi. 4.Auto-responses Rules and Profiles B. Chatter feeds Du kan intervjue leger p samme mte som du pleier gjre, slik at du kan forvente samme niv av kvalitetsarbeid ogs p disse stedene. Create a report using the Case snapshot report type, C. Create a report using the Case historical trending report type, D. Create a report using the Case age report type, B. B. Which two steps are necessary to satisfy this requirement? C. Create a custom report for Knowledge Articles that filters the results based on publication status A. problems account for less than 5% of the calls. Which solution is C. Indicates the name of a group in which to place the Chatter message C. Embed case feed functionality within a visual force page. C. Identify active Customers and send them registration instructions via email. What are two key considerations for this integration? C. Web to case forms D. Deploy Pre-Chat form, The Universal Containers Contact Center has Customer Support Agents who speak Spanish and wants all cases where Spanish is the preferred language to be handled by these agents in real time. As part of a new salesforce knowledge implementation, Universal Containers would like to migrate articles from their current database.Which factor should a consultant consider as part of the migration strategy? How can this They want external support requests to be directed to customer support representatives based on the contact's location. Territory management and teams make it easy for your sales team to structure Salesforce data the way sales territories are structured. ANSWER 4.Configure a default value for the Case Owner field. D. Knowledge Base B. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Which approach should a consultant implement? A . Define Case Auto-Response Rules. B . Establish Case Assignment Rules. C . B. Sales-Cloud-Consultant by Salesforce Actual Free Exam Q&As Hvis du er det, er det veldig viktig sette seg ned med deg selv. Uansett hvorfor du gjr det, kan det vre en lsning p et problem du har hatt! A. C. Customer Community For which purpose should a contact center use visual workflow? Enable call control using the CTI case feed publisher. FALSE A Service Rep transfers a Live Agent Chat to another Rep. Their B. On-demand email to case with sites A. A. As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database. For vre en god kandidat for denne typen prosedyrer, br du vre nr optimal kroppsvekt. After the pilot, customer satisfaction has improved and average call time has decreased. Vurderer Du Kosmetisk Kirurgi? Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution. Streamline the agent interface. A. Question 2 Which reporting solution should the Consultant recommend? Assign users a permission with access to the service console app D. Time to Answer, A. Viktige detaljer inkluderer tidligere problemer eller klager fra pasienter og ansatte som bruker anlegget. Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information. Which three features are available only in Classic? Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. know the amount of time that cases have spent within each status during their lifecycle. All active accounts,contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for golive. E. A separate .csv import file is uploaded for each article type. Train end users after deployment. Configure Omni-channel to assign cases directly to Tier 2. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Standard email to case B. Force.com migration tool, Force.com IDE, and change sets The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. What could the company do to 4.All Case buttons will be converted to Actions in the Case Feed. The Support Manager at Universal Containers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. Assignment rules automate support processes. C. Number of open cases per day B. Chatter Questions B. Agents do not want to maintain separate login sessions for Salesforce and Update the case assignment rule to add the site member to the predefined case team. Mange velger gjre korrigerende prosedyrer av en rekke rsaker, somhrfjerning laser, fettsuging, mesoterapi, ansiktslft og mange flere. D. Email to care with Site, Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution. Utilize KCS to manage Knowledge Use Process Builder for notifications and account teams to monitor cases. Configure IVR routing to bypass Tier 1 for the product line. A. E. Number of sales queues, B. Choose 3 answer customer inquiries more efficiently? Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning The goal of the community is to enable community members to access, create, and manage cases online. Create email templates with Knowledge Articles attached. The original case CANNOT be closed until all RMAs and FSRs are closeD. Recently, Universal Containers has implemented a Customer Use entitlements to define a process and milestones, A company provides customer support for new products and for routine maintenance of existing products. D. Review existing cases for an account. Which two methods should be used to enable the customers on the Community? # of articles per agent WebUniversal Container wants to increase the security of their org by requiring stricker user passwords. C. To assign follow-up tasks to an agent one week after a case is closed. B. 4.Configure the Case Auto-Response Rules. A Service Manager has recently implemented Salesforce Knowledge. D. Article Types, Universal Containers (UC) needs to invoke a process on an external system (NOT in Salesforce) whenever cases are created or updated by contact center agents. Access to custom objects Fast2test doesn't offer Real Certiport Exam Questions. C. Create a sharing rule to share the contact record with the site member. D. Cost per call Which solution will allow the Service Manager to see the articles that need to be reviewed? C. Create quick actions Set up analytical snapshots to capture key case information and create historical trending reports, Set up a Salesforce Customer Community that will allow customers to create cases online, Create reports to analyze call data in order to understand peak times and ensure adequate staffing, Create case escalation rules to route high priority cases directly to supervisors for resolution. Default case teams provide access to records. All Rights Reserved, Good Friday Sale Special Limited Time 70% Discount Offer -, Load More Service-Cloud-Consultant Questions, Unlock All Service-Cloud-Consultant Questions, Service-Cloud-Consultant - Salesforce Certified Service cloud consultant (SP23), Service-Cloud-Consultant All Real Exam Questions, Service-Cloud-Consultant Exam easy to use and print PDF format, Download Free Service-Cloud-Consultant Demo (Try before Buy). hours. B. 1.Use a task for an all-day event because then no time fields are needed. WebAgents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. A self-service portal provides an online support channel for your customers - allowing them to resolve their inquiries without contacting a customer service representative. answers 1.Configure Feed Tracking for Case Comments. C. Create a workflow email alert to send the article to the customer. Data Cleansing Lightning Knowledge What is the recommended method to improve the support experience while providing expert-level support? WebUniversal Containers wants to create a new sales team that focuses exclusively on small to medium business customers. How should a consultant deploy this permission set to prod? This allows users to view the list alongside the case view in the console 4.Configure a default value for the Case Owner field. Which approach should a consultant recommend in this scenario? Auto-response rules let you automatically send email responses for case submissions based on the record's attributes. 4.Auto-responses Rules and Profiles. B. A. Salesforce Certified Service cloud consultant - Service-Cloud Use Twitter-to-Case and add workflow rules to the case object What should be used for migration functionality? C. Self-service portal This is negatively impacting customer satisfaction. A Service Representative transfers a Live Agent Chat to another Representative. Service Console case creation configuration. Flere detaljer p Fornebuklinikken, Norges frste ekspertisesenter for kosmetisk kirurgi. Which two features requires Service Cloud? Verify that users are assigned the Chat feature license. Average number of days to close cases E . After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue. recommend to meet this requirement? The Social Feed C. The specific Quick Action must be added to the Case record page. 1.The Support Representative posts the comment to the Case Chatter Feed. UC has created permission sets granting access to object and fields in one of its sandboxes. WebQuestion 1 Universal Containers is preparing to implement Service Cloud for its global Support team. Number of outbound calls per day A manager has noticed an increase in average case age. productivity choose 2 4.Adding a link for Auto-Response Rules for Solutions. Universal Containers wants to implement a customer service site. B. D. Cloud-to-Cloud Integration Toolkit, Universal Containers is implementing a call center using CTI (Computer-telephony integration). Universal Containers has an upcoming maintenance window where read-only access will be available. Access to custom objects Choose 3 B. Use an escalation rule to move cases into the product manager queue 2.Create a Workflow Rule Email Alert on Case Comments. A Service Manager has just configured Chat at a company site. The specific Quick Action must be added to the Case Feed. D. Develop data map, B. They do not have resources to set up a call center and need to make support available through another means. A. Pass Your PDI Dumps as PDF Updated on 2022 With 216 Choose 3 answers. A. Choose 2 answers used for migration functionality? C. Enterprise admin 2.Check the all-day event checkbox on the event. Universal Containers wants to reduce the volume of calls into their Product Support Contact Center. The following considerations need to be taken into account: Billing Customer Engagement Score D. Salesforce Files, The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support Support agents are certified on one or more specific product lines. Percent of cases closed meeting the defined SLA What should the System Administrator use to set this up? Click Save. D. On Demand Email to Case, Universal Container wants to measure the efficient of its Contact Center. Number of Chatter files attached to cases. Which solution will meet these requirements? Hire contact center representatives that specialize in each of the product categories. D. Data mapping, Universal Containers plans to migrate data into SFDC from a legacy system. Ties the Chatter message to a topic C. Field Service Lightning Users, accounts, contacts, cases Average Handle Time After reviewing service console all configured features are required. These options let you create email templates for support users. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. C. Utility Bar Which approach should a consultant Assign users to a Permission Set with access to the service console app. 1.Self-service Portal Mass Transfer Records, change sets, and Visual Studio Code Which two metrics should the Consultant recommend? Set up Email-to-Case to efficiently resolve customer issues. The contact center manager has been tasked with improving sales for the premier support offering. Which solution will meet these requirements? C. Customer Portal C. Net Promoter Score B. ANSWER this? solutions should a Consultant recommend to correct this Which action should be taken to reduce the call volumes and escalations? D. Use an Apex trigger, The Universal Container's customer support organization has implemented knowledge, knowledge centered support (KCS) in its call center. Quick Text A. Which method should the consultant suggest? D. Case Assignment Rules, An Inside Sales Contact Center Manager would like to assess the ROI of the Contact Center. Set up analytical snapshots to capture key case information and create historical trending reports. B. A. FALSE manager Which measure can satisfy this requirement? B. After researching the data, the Salesforce Administrator has identified hundreds A. C. On the footer of the Lightning Console 2.Case Feeds will no longer be hidden on standard Page Layouts. C. Schedule batch Apex processing job The Support Team cannot see the Inventory object tab. Copyright 2023 FAST2TEST.COM. The Support Manager at Universal Containers is getting inaccurate agent performance reports. D. Partner portal 1.Case Auto-response Rules B. C. Create an Entitlement Process. Enable Work Orders. Multiple Article Record Types can be imported in the same CSV. Number of open cases per day B . B. A. type.SupportMngers have confirmed that articles of type FAQ exist in production. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar Register as a new user and use Qiita more conveniently, 5/17-19Qiita Conference 2023, https://developer.salesforce.com/files/ti/thi/THI-000393/administratorpracticetest.html, You can efficiently read back useful information. Enable templates for written responses. Create a report using the Case Snapshot report type. customized code to accomplish this. Choose 2 answers Choose 3 answers Options: A. Prioritize executive requests. FALSE D. Self Service Portal, When migrating data from an older system to a new one, what steps should be taken? B. Partner portal B. Unique page layouts for each Case Record Type Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report. Terraform Deploy Docker Container To Azure, Carteret County Jail Inmates, How Many Kangaroos Are Killed Each Year By Cars, When Do Patterns Go On Sale At Hobby Lobby, Articles U
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