Audley Travel - Facebook The Itinerary was Huge for twelve days. Trustpilot is assessing this review in accordance with our flagging process. Subscribe to our e-newsletter for the latest travel updates and inspiration. The itinerary he arranged was perfect, listening to all of our likes and dislikes. None of the rooms met our expectations as I asked for in my conversations prior to final booking. Our trip could not have gone more smoothly! Best personal travel experience. Yelp users havent asked any questions yet about. When he found us through the hotel, he told me Audley did not provide it. My husband and I recently used Audley Travel for a trip to Australia and New Zealand. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. Dear Mr TarantThank you for taking the time to graciously update your review. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. Unequivocally remains my default go-to planner! Please enter your username and password to logon to the member pages. ****************** husband and I went to ******, *****, July *****, 2022. Entirely unprofessional. Audley Travel was able to put together a lovely itinerary and this would be my husband's last time to do any type of traveling. Both extremely knowledgeable, professional and patient! Audley Travel flagged this review for containing harmful or illegal content.Read more. We met other Audley travellers who were equally delighted with their trips. I do not know 6)The local person that was supposed to know what was going on with us did not have our cell number, WhatsApp number or email so he could not communicate with us directly. Find out how we combat fake reviews. We look forward to working with you again, and to send you on your next Audley adventure!Best wishesAudley Travel - Directors Office. We are delighted to hear how well Mat and the team looked after everything for you - it sounds like you had the most memorable time exploring the wonders of Malaysia & Borneo! Suggested companies are based on peoples browsing tendencies. Instead, we once again got the view of a building roof and to make matters worse we had to climb up and down two flights of a spiral staircases just to get to our room. Audley Travel | Better Business Bureau Profile We're delighted to hear how well your trip went and we hope you have some wonderful memories from your time in Hawaii. The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. Thank you Mat, thank you Audley. Audley Travel Reviews | Read Customer Service Reviews of www {*My wife and I used Enchanting Travel Services to go on Safari with 6 friends for 2 and weeks covering more than one country and a multitude of experiences, guides and accommodations that were extraordinary. We met other Audley travellers who were equally delighted with their trips. The accommodation was first class, very clean and in good locations. Audley Travel Country Specialist Reviews | Glassdoor Having booked a long haul holiday with exhaustive support from Audley Travel which ultimately had to be cancelled they have always been responsive and sympathetic to ongoing issues that we have had to face in 2020 and dealt with the issue in a professional and positive communicative way. We did communicate with Audley representatives and they did offer 18% refund, nowhere near enough to compensate us. The top 5 experiences in Western Australia - Audley Travel She organised a wonderful holiday for us with fantastic hotels and tours nothing was too much bother for her. It features trip ideas from our specialists alongside hand-picked stays and experiences, and introduces our approach to creating meaningful travel experiences. Seller of Travel Ref. You pay them to provide you with great experiences. Italy Specialist. It goes against our guidelines to offer incentives for reviews. Anyways, we didn't have our AIRLINE TICKETS until SIX minutes before boarding began and then he left us to fend for ourselves. We could not have put this together without Tamatha's knowledge and help. The hotels were perfectly picked to maximise our time. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. Yeah, after typing all of this, I REALLY regret going through w/ them. Find wonderful travel, your way. Find out how we combat fake reviews. From the beginning, Tamatha asked all the right questions to tailor our experience exactly to what I wanted. ****** knew we were here for the view and asked the hotel to switch us. Thank you for your recommendation too, it is much appreciated. Through these conversations we know that the success of every trip can only happen when everything runs smoothly, and were proud to offer an award-winning level of service thats grown a community of like-minded travel enthusiasts many of whom travel with us year after year. Audley Travel Reviews: What Is It Like to Work At Audley Travel? Verification can help ensure real people write reviews about real companies. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. Disappointment, frustration, and confusion are the three words to describe the experiences we encountered during our trip. Companies can ask for reviews via automatic invitations. We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. Hayley Ryan was our tour adviser. We already have our next vacation booked with Audley. In my early 20's I moved from small town USA to small town Germany. The reason to use an agency is to make sure there is a responsible professional assuring all the details of your trip are taken care of. Audley Travel also finished top of the table of smaller/independent providers, with a customer score of 87%. And, because were ATOL and ABTOT protected, you can be certain that any trip we create for you is financially covered. We are delighted to hear you enjoyed the experiences we organised for you and that the service Audley provided was of high standard. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. We finally booked Thailand with Mat and could not have been happier. Audley Travel responded to this review on 25 Oct 2018: Thank you so much for your lovely feedback surrounding your experience with Audley, both from our UK office and our partners in Madagascar and Mauritius. Audley Travel Reviews in Boston, MA | Glassdoor And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. Audley Travel Reviews | Read Customer Service Reviews of www Audley Travel Reviews 3,232 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 total 94% 1% Filter Sort: Most relevant KA Kate Ashton 11 reviews GB Updated Jan 11, 2023 Superb pre-trip planning I can't overstate how brilliant our experience has been in planning our trip to Quebec this coming December (2023). I can highly recommend Mat for travel to Asia and Monty for travel to USA. At one of the hotels Audley uses, the person at the desk who was helping me with a very confusing Audley-booked excursion mentioned that about half the Audley clients had problems. International Association of Better Business Bureaus. Thank you for your review it's great to read you had a fabulous trip, and one which you will remember for a long time! Thank you for your recommendation too, it is much appreciated. And their emergency call number team has no control once there is a problem and each time you call you get someone different so there is never any one person keeping tabs on your trip. How to make the most of your time in Yosemite International Womens Day: celebrating women in Our continued passion for creating meaningful trips is motivated by the tales you bring back from your travels, from the thrill of your first lion sighting to a meeting with the matriarch of a Thailand hill-tribe community. Audley failed not only in the arrangements discussed in this letter but as a company that promises to take care of everything for you. We're delighted to hear how well Jenny & Kristine looked after you throughout. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. Sign up to receive your copy and start planning an unforgettable year in travel. Hi EmmaA huge thank you for sharing your experience with us! We are delighted to hear how well Mat and his team handled everything for you. I returned last month from Japan and Vietnam. I'll just say I learned my lesson and won't repeat it. Best personal travel experience. Get the real picture with both traveler and expert reviews to ensure the trip you book is the right one for you. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. As a point of information, both my husband and I are PhDs and we are comfortable dealing with complex information. It seemed that we were always given the worst rooms in each of the hotels we were booked in. A good agency at minimum handle logistics well. We will be using their Just returned from a 6week tour of Australia and Singapore. They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. Thank you for having an open conversation with us about your experience. Audley Travel (audleytravel.com) Travel Agents - RIP OFF?! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi LizThank you for taking the time to share your kind comments with us. Hi LizThank you for taking the time to share your kind comments with us. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! We look forward to organising your next adventure. Or perhaps embarking on a serene river cruise along the Nile or Mekong? I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. This was an expensive trip for what I received. In other words, it is not the fault of one bad travel agent at Audley. Responsible travel is part of Audleys DNA. 9)The next hotel was at the Sea of Galilee. This was two days wasted of a twelve day trip. Hi JackieThank you for taking the time to tell us about your experience! We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. At $1200. Unfortunately, that is not the Audley way. 2023 Trustpilot, Inc. All rights reserved. Your money is safe when you travel with us. No personal service, inaccurate paperwork, communication via automated messages, inability to address the rare communications to both of us, no retrieval/use of our known travel preferences. Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. We did not come to Audley to add to our stress but unfortunately that is what we got. Hi FinnyBillThanks for taking the time to share your feedback with us. We have shared your comments with Hayley and the team. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. However, when it came to the accommodations and level of service that we received from the locals at each of the lodging facilities in South Africa - it was a five-star experience. The difference between their service and Audleys is they assign one person to reverify the arrangements of your trip every day and to take care of any last-minute changes before they impact your experience. I hope overall you had a wonderful holiday, it is as you say, a great destination! We did not get what we paid for, and we are due a full refund for this. We will make certain that your kind words reach Mat, his leadership team, and our Thai partners.We cannot wait to help you create your next Audley adventure!Best wishesAudley Travel, First Holiday with Audley to South AmericaNick did a great job of arranging everything with great hotels and tours. Dear PeterThank you for taking the time to share your great feedback with us. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. I will pass this back to your specialist and their manager. I have shared your comments with Harriet and her manager, it's great to hear Harriet created the perfect trip for you and your family and we look forward to you travelling with us again soon. For information on positions and how to apply, please visit our travel careers website. Lorem ipsum dolor sit amet, consectetur adipiscing elit. He forced us to go into at least six shops in that village alone telling us to buy something. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. We had a wonderful trip! This was a three train, two bus trip each way. It was much further from the water (we were told it was right on the hill behind ***************) and had no view whatsoever! We hired Audley Travel to assist of with planning our trip to Thailand. Employees in Boston have rated Audley Travel with 3.4 out of 5 for work-life-balance (equal to company-wide rating), 3.4 out of 5 for diversity and inclusion (equal to company-wide rating), 4.1 out of 5 for culture and values (equal to company-wide rating) and 3.4 out of 5 for career opportunities (equal to company-wide rating). 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