120 hours after payment: Refund of shipping fee only. We sincerely hope you could give us a try. Unpaid orders will be cancelled automatically in 5 days.". The following should be observed when cleaning the handbags. Extremely satisfied with my purchase. The standard shipping takes 5-8 days. * We reserve the right to refuse the return if received in an unacceptable condition. Box arrived in fast time. I did have an off the rack backup plan and figured I could risk it at such a good price. * We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information. We will reply you within 24hrs in working days. Always choosing the best shipper to make the delivery, JJsHouse.com.au garantees all the customers will receive their dresses in good manner. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request a cancellation. I purposely gave measurements half inch smaller on bust and waist and when it arrived, 3 weeks after I ordered, it fit perfectly. Please enter the verification code on the picture. 3. Please see below the payment methods we accept: The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. Silver pieces are given detail by oxidation, over time, they may appear black. Just an update, JJ's House finally refunded my money last week. For customers who choose JJsHouse Delivery Service. Please make sure you do not include non-JJs House items or items that you dont plan to return, in your return package as we are unable to send them back to you. Doesn't look like the picture at all. 1. 2. Please refer to the following steps: While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery. What if I need to change my shipping address? Does JJ's House offer a money-back guarantee? Before ordering with us, please be sure to read this article carefully.You will be required to check that you have read and understood this article during checkout (the article will be linked on the checkout page). Cancel order 72-120 hours after payment: 50% refund + shipping fee. Before your order is shipped, JJsHouse.com.au has to process your order and put all your items through its strict qualitycontrol tests. It was perfect and beautiful like I imagine. Also, the picture doesn't show the beading on sash very well. Find the name of the item you want to refund in the Purchases list and click it. I have been told I am not eligible for a refund as its a custom order despite the fact that there is a quality issue and the jumpsuit is unusable due to their error.Have only been offered a 30% discount which is laughable. I had hunter green with ivory sash-beautiful.x (and my wedding dress was jjs too!!). Take your package to the local post office. 3. On the last page, you can download the PDF file which contains your return label (if you choose "JJsHouse delivery service" as your return method), return form, and instructions for your return. We will reply you within 24hrs in working days. According to our return and refund policy, the shipping cost and restocking fee can be refunded if there is any quality problem.You have chosen our appropriate pre-made returns label and GBP 3.00 has been deducted from the refund value. The basket should have a few very small fiber cloths that make the normal maintenance smooth and brighten up the components on the purse without damaging it while wiping off the outside dust. We will make the products for you once your order is confirmed. ), Thank you for your kind review.Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. Shipped items can be exchanged for quality issues, such as items arriving in damaged conditions, or item received was not item ordered. Thank you for your patience. Prior to pricing or discounts used when the original order was placed will not be honored for a new order. We reserve the right not to accept the returns without prior approval from our Customer Service. 8. We can change email address for you. the client initiate a new request and it states "after Request.Body was written", Nginx the proxy, at the same time, sends a graceful shutdown GOAWAY frame http2: Transport received Server's graceful shutdown GOAWAY; here we have a midair collusion, which causes the request to end with " panic: client.Do(req) failed." message Too many things should not be loaded into the bag as this may alter the shape of the bag or even crack it. A few things to remember about custom dresses: How long is JJ's House's return window? Will my item be exactly the same color as what is shown on your website? Item is the size you ordered but does not fit. What methods of payment do you accept? are final sale. 3. The settings of your computer screen may alter the color of the pictures shown on the site. Fill out all shipping and payment information. I would definitely shop here again and recommend it to others. Irregular or excessive returns history indicates potentially fraudulent or criminal activity. Different substances can stain the leather handbag and result in permanent damage. And in my dress I felt and looked a million dollars. Thank you, and please pass on my thanks to everyone involved - it was a great day. JJsHouse - I got conned out of over a $100, JJsHouse - wedding dress unsuitable/no return policy, JJsHouse - No response to my returning 2 dresses, JJsHouse - RMA procedure for returning product. You can follow the steps below to process your return: Find the order that you want to return on the "My Orders" page. It then says you have to select a reason. We researched this on Apr 14, 2022. JJsHouse prides itself on exceptional customer service, high quality and . Thank you. Genuine Leather One should avoid treating this type of handbags with water and scratches on the surface should also be avoided as it exposes the material to further damage. If you need any further assistance, please contact us. Take the tape around your back and bring it across the fullest part of your bust. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package. Submit a complaint and get your issue resolved. Click on the unpaid order you want to complete payment on. However, we are more than pleased to assist you in filing a claim against the shipping carrier. Go to Sign In My Account at the right top of our website. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I am a 12-14 in US made dresses. The price would vary by country and shipping company. Upon the arrival of your package, it is suggested that you check and make sure the item has been made in accordance withyour order specifications. That was the first red flag. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. If an item doesn't work out and another one is needed, a return will need to be processed for all unwanted items (if eligible per the return policy) and a new order must be placed for new items. All the return item(s) will go through inspections. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible. You can choose to return the packages by yourself at your cost. A rip off! No returns, no refunds, no exchages. If there are quality problems about our dress, could you send us detailed pictures? Please click here to register your new account. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below: I was VERY skeptical about mail ordering a wedding dress and read the reviews before ordering. We suggest you order a fabric swatch to view colors in person. You will be responsible for all return shipping costs. Thank you so much! The bag may also be conditioned with a leather conditioner if necessary. MG. Maria Gethin. No returns and no exchanges for face masks items. Thank you again for your support! Please include the reason for return and photographs for verification. Click "Add to Cart" JJ's House Information, Try-On Haul, My returns experience. Oxidized silver is easily damaged. Please don't hesitate to. 3. 6. Its really beautiful. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. JJsHouse.com Reviews F Happiness Grade Company Reviews Questions Returns Process 28.57% - Difficult Visit Website F Returns - Difficult 28.57 % Industry Average " Whatever you do, do NOT buy from this company. If so, you can choose custom size to ensure the fit. We appreciate you taking the time to do so and so happy you loved the experience. The best part of subscribing to DoNotPay for a low monthly fee is that you get access to all of its products. Alternatively, you can retrieve the tracking number on the order details page via this link. JJ's House | Beautiful Dresses. If your measurements align with our size chart, I suggest you choose standard size. 6. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used dont go to waste. You don't need to worry about the return delivery. I purchased this dress in ivory with champagne sash. The bags should be kept dry to prevent them from becoming distorted from dampness.3. Personalized items cannot be returned. 4. Items all individually wrapped. If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. A second dress is too long and will require further work to shorten at extra expense. We also appreciate your honest feedback about your experience. Log into your JJs House account and click hereto go to your orders page. Precaution should be taken to use any detergent to clean the handbags. Shipment was 7. The dresses were beautiful. In case the stain does not come out, the handbag should be taken to a leather cleaning professional for: 1. Your understanding is highly appreciated. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation. The handbag should instead be stored in an open basket. It smushed in the middle of the bust and the pleats are weird. Standard shipping takes a bit longer than expedited shipping but costs less. 4. Submit a Request Home Submit a Request Please complete the form below detailing your requests. We reserve the right not to accept the returns without prior approval from our Customer Service. For customers from countries without return label service: If you need to return the items, you can take your package to the local post location and send it back to us. Nylon or cloth bags should be cleaned using a damp cloth by dabbing gently at the surface. Does JJ's House require a receipt to make a return? Use a cleaning brush or cotton cloth depending on the texture of the leather to wipe off accumulated dust. Become a verified brand rep for JJ's House and amplify your brand's voice on Knoji. JJs return policy on the website should list CORRECT information to avoid wasting so much time!!! For customers who placed orders using online payment methods: Refunds only begin once a returned package has been scanned and confirmed back into our warehouse. 4. Review that everything is correct and click "Checkout". Delivery times are between 5-8 days to all major destinations. Please check your email at your convenience.Please let us know if there is anything else we can do for you. Your satisfaction is of utmost importance to the JJsHouse.com Team. It goes against our guidelines to offer incentives for reviews. Once confirmed, we'll start processing your refund. Date of experience: 28 April 2023. Complainants allege experiencing delayed shipping and difficulty in contacting the business. 5. The front shirt part of the dress has some weird gathering that sticks out in front. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide. General Return Policies Contact JJsHouse.com Customer Service to initiate the return process within 7 days upon receiving your item(s). As of April 14, 2022, JJ's House does offer international shipping policies. The logic is to make the gum hard so that it can't then be removed with ease. Please keep the receipt of the returned package with you as your proof of return. Founded in 2010, JJs House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. All You Need To Know About the Jet Return Policy. They make it clear that if you get the measurements wrong then that is on you and there is nothing they can or will do - that is totally fair enough. If youre dealing with anyone else whos difficultbe it a creepy stalker, neighbor, coworker, or email or text spammeryou can count on us to safeguard you. Or you can find it on the Order Details page via this link. Paid extra for custom fitting and have been delivered an item labelled as one colour but is a completely different colour, wrong dimensions. Custom sizing takes the same amount of time to make and ship to you! These are all the steps you should follow: Once we send the request to the company, well also provide you with a return label so that you can send your product for free. Professional Care From Material to Delivery. This company responds to reviews on average within . Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank). . We do charge a return shipping fee, but with our return label, usually the price would be lower than other shipping companies. We cannot process the return of any faulty item. Anyone can write a Trustpilot review. * We cannot process any products that are returned without our prior knowledge. Expedited Shipping Absolutely disgusting. Otherwise, we cannot find your order in our system and process the return just by the package received. 6 reviews. Your Name: * CANCELLATION POLICY With over 12 years of experience designing and manufacturing dresses, we provide the finest quality materials and impeccable detailing at the lowest cost. If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help. There are 195 customers that JJsHouse.com, rating them as excellent. Submit a return request at Contact Us to Customer Service within 14 days upon receiving your order.Please include an explanation and photographs stating the reason for your return. Please note: How can I make sure all of my dresses are the same color? JJsHouse.com holds no responsibility for missing packages or damaged products caused by theshipping carrier. 2. For more information regarding Try-On dress returns, please see our At-Home Try-On Program. 1. Replies to negative reviews in < 24 hours, 50 Raffles Place, #30-00 Singapore Land Tower. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return. Adjectives To Describe Arthur Miller, Kathy Putnam Obituary, Simran Kooner Dentist, Who Is The Man Behind Rocky The Nuggets Mascot, Another Way To Say The Anticipation Is Killing Me, Articles J
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